Customer Testimonials
It was worth the deal, great salesperson. Tiffany treated us with respect and patience.Great!!
Jeremey, my salesperson has gone out of his way to help me. Good service is important and you do not find that in many places now days!
I had an appointment at 9 am, vehicle worked on at 11 am, out at 12;00pm. Very disappointed with that part of service.
The dealership personnel was very professional and courteous. I received feedback on a timely manner. The service was promptly delivered. Great customer service and I will definitely continue to utilize their service. A very positive experience!!!
Great service! They take good care of your vehicle and let you know up front the needs and cost of service requirements. Recommend immediate and deferred maintenance. Deferred maintenance allows decisions and budgeting.
John Ayala was extremely helpful. My father passed away and John guided me through the process of what I needed in order to be able to sell my father’s vehicle. Very nice guy!
John was awesome and extremely helpful!
Friendly and courteous service the rep was outstanding i will be back for service in the future
Great service team and exceptional customer service. Rachel really helped us get through a difficult situation and provide timely updates.
Can not say enough good things from The service stag. Excellent service. Thank you
Best buying experience! Thru out the years I have purchased many vehicles but none have been as good of an experience as this purchase of my new GMC Denali thanks to Mr White. Very courteous, no red tape! No pressure, got me exactly what i was looking for. Thanks again White. See you soon for the purchase of my sons truck. Worth the trip form San Juan Tx for this experience
Rex and Rachel and the main man were very helpful that had may vehicle out by 5 like they said
I had excellent communication with the sales associate and wasn't charged any extra dealer add-ons.
I always get my oil changed here . Service is good and very helpful. My service advisior is awesome Brittney
It was the first time at the dealership, Mr. Jeremy Moreno our salesman gave us a warm welcome and proceeded to make our encounter very pleasant. He was a “no pressure “ salesman and let the vehicle sell itself. He answered all of our questions and concerns. Made our experience less stressful and we were able to upgrade our purchase to a better vehicle
I was extremely satisfied with the way Rachel handled the entire service of my truck. She went above and beyond to keep me updated throughout the entire process!!
If you’re looking for a great deal go and talk to Jeremy or Tiffany at Beck & Masten Gmc. Thanks again for all your help
Everything was great! From Salesman! (Jeremy Moreno)! To Finance Person! Great Experience! Thanks alot!!!
Jeremy Moreno went above and beyond in making this purchase happen. Finance Director Ashley Herrin was also very professional and helpful.
Fast and no hassle when it came to signing for the vehicle.
Recommend this dealership for service. Professional and knowledgeable. Needed several repairs done to my truck and was taken care of. Brittany was very helpful and professional throughout the process.
Ms longoria was very helpful and acknowledged with the product. highly recommend
Best experience I ever had with a car dealership. Beck and Masten GMC honored the advertised internet price and gave me a good KBB price on my trade-in. No haggle, no hassle, no trying to sell me “extras” I didn’t want. I highly recommend this dealership.
Good dealership to work with. I just purchased a truck from them and they gave me the best price and didn't have any hidden fees. They also gave me the best price on my trade. Overall good experience.
Rachel was very helpful and very informative. The vehicle was serviced quickly and the wait didn’t last long. Overall a good experience.
Friendly and professional. Super clean waiting area and restroom. Free WiFi.
Best deal, zero hidden charges, no pressure. Other dealers had over $2,000 of extra fees and mandatory “protection” packages. None of that here.
Very nice and friendly their own time, and they keep the Word and do a good job. Thank you.
Just purchased a 2025 GMC Sierra 2500 HD from Beck and Masten GMC. Best car buying experience ever. Dominic Durrance in sales was great. He sold at the advertised internet price, gave me a good KBB value on my trade and did not try and pressure me into purchasing upgrades like extended warranties etc. I would definitely purchase from this dealership again.
Was very impressed with the Bernice that was provided! Everything was great. I will certainly be back and continue my business here
They very helpful on trying help me with my concerns
Sales staff was very helpful, friendly & polite. Service waiting area was nice. Financing wasn't as good as expected. None of the banks we have accounts with were contacted. Financing came back with over a 10% interest rate. I mentioned one of our banks for 5.99% and we did get that. I shouldn't have needed to ask.
This was the easiest auto purchase process I have ever had. Thank you to Tiffany Dubise in sales along with Melanie in finance for there attention to detail and holding beck on the normal car buying drama.
Rachel V is the best. I always receive personal care from her and she is very professional! I highly recommend B&M.
I liked that we were not pressured into buying. Dominic was very nice and respectful. Melanie was also very nice and polite. Very respectful. She was also very nice. They both covered our questions and answered them also. I would also recommend Dominic to our friends and family. I really appreciate everything they did and made us feel comfortable.
The staff was nice and helpful. My oil change & tire rotation was done quickly.i liked how they kept me updated through the text message.
Personal is friendly and easy to talk to. My truck is ready when they say and let’s me know if they need more time.
Easy to schedule with very prompt service
From beginning to end, the service and experience was exceptional. Our family traveled a few hours to the dealership and I appreciated the car buying transparency, quick service, and Richie’s support during the entire process. Richie was knowledgeable and took the time to go over every detail of our new vehicle. The dealership has gained a lifelong customer as a result. -Lozano Family
Robert Vasquez Always Takes Care Of Any Issues With my Vehicles With Great Communication And Service
Purchasing the vehicle was good. The service part of the deal was a wreck. Wrong parts ordered. Spent a whole day at the dealership just to find out they ordered the wrong bedcover. Had to take truck there again for another entire day and job wasn’t complete. Still isn’t. Bed cover isn’t mounted right and it makes a ton of noise when operating. Keypad still isn’t working and installed crooked
After numerous times of receiving poor service at one of the local competitors I decided to give this dealership a try. I’m glad that I did. Usually I’m able to get a same day appointment and while my vehicle is getting serviced there is constant communication on the stats of my vehicle with the service advisor. I’m glad I made the switch.
Great place! With amazing staff Everette and melanie are the best!!! The three vehicles i have gotten vehicles there i was never disappointed!
My service advisor Rachel always takes care of my needs while I'm there. And always keeps me informed on what's going on.
Rachel the service advisor was great . She worked with us to get us scheduled for diagnosing and then for repair. I love the communication. I understand being busy and having to wait for certain things to happen , but she really kept me Informed and went above and beyond with the scheduling as well . Great service and car was repaired rather quickly . Thanks to the mechanic as well .
Exceptional Customer Service…Mr. Rex Reynolds “Professionalism” was “Best of the Best”; along with Jesse, the Maintenance Technician and the Female Service Advisor who thanked me before I left the Department. Wish I could remember her name. True Dedicated Service Personnel
Helpful team members with a strong willingness to go the extra-mile for you and make the purchasing processs easy. Huge shoutout to Lisa Munro-Bechtold, Everette White, and Melanie Davis. Definitely would recommend from this location again
Rachel was amazing and very helpful during my visit. She kept me up to date on the work and timing.
Brittany Longoria in service is excellent! Made the entire experience a good one. Highly recommended
Rachel took care of my vehicle and kept me informed with the progress throughout the day!
Friendly staff was easy to work with. Pricing was straight forward and there were no surprises
Staff easy to work with and transparent
had a great experience purchasing a new truck here.
We purchased a vehicle here last month. We weren’t too happy with our salesperson. After the purchase she was extremely rude when we called and tried to pick up second key, even hung up on us. But Jeremy Moreno a sales professional is exactly that, Professional, got on the phone and took care of us with no problem. Anyone looking to purchase a new vehicle definitely ask for JEREMY MORENO!! You won’t be disappointed with his customer service and willingness to help. Thanks again Jeremy!!
I don’t really give reviews unless I am impressed with the service. Greg in sales is a great guy to work with. He was respectful, helpful and got the job done. He was on top of my entire buying process and took care of me from beginning to end. He even set up my gmc app features in my phone. I think anyone should go and ask for Greg in my opinion. Thanks for the great experience!
I was always treated with respect by everyone that I came in contact with. The vehicle I wanted was not that easy to locate but they worked their magic and found exactly what i wanted. I am 80 years old and for the first time in my life I have a car titled in my name!
Richie and Sales department was outstanding top-notch did everything that was promised to me I will never work with other salesman besides Richie Ashley finance was awesome. She took care of everything she went above and beyond my next truck that I buy be from this company beck in Masten Robstown, Texas Josh General manager also was very helpful and And I highly recommend reaching out to this dealership
Service department is thorough and keeps you advised of your vehicles status. Cost is typical of a dealer.
My truck broke down I went in to service and the service manager came out and wrote the ticket up said would call me and let me know what was wrong.About an hour and 1/2 I received a call saying that the fuel pump was bad,told me the cost and could have it fixed by the end of the day and I didn’t purchase the truck there ,very courteous.would give them 5 stars John R
Took my truck in to get serviced and was absolutely amazed at the great customer service. They actually care about the customer. A special shout out to Miss. Rachel Villarreal, great service and knowledgeable.
Finished work on time, did not have to wait a long time. Service rep was professional
Service department always has nice Service advisors. They're always very informative and helpful. They don't try to push Service on me that is not needed.
Very nice experience. My sales rep Everette was very knowledgeable and answered all my questions. He was also able to get my monthly payment to where I wanted to be. I will be referring friends and family.
The customer service at all departments is absolutely AMAZING! Our family was taken such good care of,and all my question answered. Everyone I encountered had great patience in explaining what was going on with my vehicle.
I took my car into Beck & Masten for an oil change and fuel system cleaning. When I got my car back I checked the tire pressure and all four tires were very low: 30, 30, 27 and 29. I took it to Discount Tire and they aired them up to 37 ea. I also noticed that while my car was at Beck & Masten mud got splattered all over the passenger side door. Needless to say I am very disappointed in the service on my vehicle.
Great service Rachel did awesome job always kept me informed always upfront with job being done
Very good service and selection,no thanks I stayed it all in the first feww
Customer service was great. Kept me updated with everything that was going on with my vehicle.
From the service writer to the head mechanic, these folks are top notch! They take the time to make sure their inspection is thorough but they don’t push the customer to purchase anything. Services are performed in a reasonable amount of time.
Service Advisor Rachel is great! Took care of everything my truck needed quickly and correctly.
I made an appointment and my truck was started on quickly and got it back in a timely manner. Rachel was great!
Rachel was awesome
I’m extremely pleased with how easy it was to make my appt for oil change and warranty checkup - online. Rachel, my Service Advisor, also made everything easy. She was extremely friendly, welcoming and always smiling. What a pleasure to deal with! I later received a text video showing a repair servicer walking around my vehicle explaining what had been completed and how several filters looked etc. He had several recommendations. Servicing was perfect! It’s obvious this dealership understands the meaning of service. Well done! Cheri
Roger helped me get into a truck so quickly and professionally!!! If you need help with getting a vehicle and especially if your a VET, go see him!!! He will get the deal done!!!!
It was awesome! Sebastian showed me exactly what I asked for, explained all the features, got the paper work done and had the vehicle ready for me to drive home in a few hours. I don't have the words to express how happy I am about the service! Wow!
Epi was incredibly kind and helpful throughout our vehicle purchasing experience. He got us in and out and answered all of our questions. I would definitely recommend choosing Epi as your salesman.
For any service needs ask for Britney
Great job Very caring Answered my questions Didn’t take very long on having my car ready. Will continue visiting this dealership.
My experience with Beck and Masten was wonderful. Roger did a fantastic job with my purchase, from beginning to end he went over and beyond to make it happen . I will definitely recommend to all my family and friends .
Rachel was very helpful while my truck was being worked on. Kept me up to date on its status. Even after the work was done she went out of her way to answer questions about all the bells and whistles in my truck.
Excellent sales experience with this purchase, which seems to be very rare these days. Greg was great to work with and I highly recommend visiting this dealership where they still treat customers with respect. Working with Greg, Ben, and , Richie I was able to get into a new 2025 2500 AT4 at a reasonable price and out the door without the typical hours long dealership experience.
Thank you Robert thanks for always accepting my vehicle short notice and get my vehicle in and out!! You are definitely an asset to the store you always do a hell of job
Excellent vehicle selection!!! Sebastian and Greg worked tirelessly to find the right vehicle for me. I will definitely return to purchase more vehicles from Beck